Frequently asked questions
What is the return policy?
To initiate a return, you must :
1. Record an unboxing video while opening the package. The video should clearly show:
- The sealed box.
- The contents inside the box.
- The damage or incorrect product, if applicable .
2. Send the unboxing video along with the following details to support@siliconmoulds.com
Order ID
Contact Number
Reason for the return
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Once your order is successfully placed, it will be dispatched within 2 working days. After dispatch, delivery time may vary depending on your location and courier partner. You will receive tracking details as soon as your order is shipped.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
